Returns & Refunds
We are committed as always to top customer service. This does of course include how we work with our customers with regards to our returns policy. Please read the following and familiarise yourself with our returns terms and conditions and contact us if you feel we will be able to help you with your returns related query.
Please note we are happy to refund if items delivered are not as described or not fit for there purpose (Not fit for purpose = faulty Items) and are within the guidelines below.
Return Policy – E Liquids
Due to the fact that we cannot ascertain if e liquids have been doctored / tampered with we are not only able to accept returns of any e liquids whether they are unopened, un-used or remain sealed unless we have sent you incorrect liquids in your order. We don’t accept e liquid returns based on someone simply not liking a taste.
We would suggest to ensure that you get the most out of your vaping experience that customers purchase smaller sizes of new e liquid flavours (such as a 10ml bottle) to save waste if they don’t like that particular taste. Having tested the new flavour customers would of course be free to purchase larger bottles / orders as required.
If returning an e liquid to us due to an error on our side in picking your e liquids, our policy is to cover the cost of postage via Royal Mail Recorded Delivery Only. We only compensate postage cost of returns by adding e liquids to the same value or more. The customer is responsible for covering the initial cost of the return postage until we reimburse as above.
Although a rare occurrence should you find that your e liquid order arrives damaged please get in touch immediately so that we may process a replacement for you as soon as is possible.
Damaged, Missing, or Faulty Goods
If you find your order has arrived damaged, has missing or faulty products, and wish to replace these damaged parts, or have any other related queries with an order please don’t hesitate to contact us via [email protected] or the contact us page on the website using your order number as the subject / reference. Not providing your order number may result in a delay in us replying to your query.
Dispatch of replacement goods can only initiated once we are in receipt of returned goods and we have checked the fault and confirmed the issue. Returned faulty goods must be well packaged as we are not liable for damage caused in transit.
We cannot be liable for any goods that are sent to us as a return that get lost in transit so we advise that all returns are sent via recorded delivery, or any other tracked mail service.